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Created by Judi Simpson
Created on Jan 3, 2025

remove automated emails to group managers when payment is applied

Each time I apply a partial payment to an invoice, the system is sending an email to the group manager which shows that payment but also shows the past due amount. This is prompting the groups to reach out to me thinking they still owe money. This is happening because I apply different amount to different budget codes. This is the message they received:

You're receiving this email because a payment has been received for your invoice. Please contact us if you have any questions.

Invoice ID: 33

Balance: $35.76

Amount Paid: $249.24

Status: Open

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    Chris Gentile
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    Jan 6, 2025

    Hi @Guest Thanks for the idea, do you think something along the lines of processing multiple payments at the same time would help before the email is sent out?

    2 replies